Terms & Conditions

Your attention is drawn in particular to the exclusions of liability set out in clause 13 of these terms and conditions.

  1. THESE TERMS

What these terms cover. These are the terms and conditions on which we supply services to you as part of a “Course” that we provide, details of which are set out in the Course Proposal.

Why you should read them. Please read these terms carefully before you enrol onto the course with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1. Information About Us and How To Contact Us

Who we are. We are Castle Air Academy, a company registered in England and Wales. Our company registration number is 02668308 and our registered office is at Castle Air Limited Head Office, Trebrown, Liskeard, Cornwall, England PL14 3PX.

How to contact us. You can contact us by telephoning our team at 01452 716860 or by writing to us at training@castleairacademy.co.uk.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  1. Where to find information about us and our services

You can find everything you need to know about us and the Services that we offer on our website: www.castleairacademy.com or from our team before you enrol. We also provide you with the Proposal and Course Specification which confirms the key information to you in writing before you enrol which will be sent to you via email or post (if requested).

  1. Our Contract with you

How we will accept you onto the Course. Our acceptance of your place onto the course will take place when you return your signed Proposal Acknowledgement Form at which point a contract will come into existence between you and us. If we are unable to provide the services that that you have requested, we will notify you of this before accepting you onto the course.

If we cannot accept you onto the Course. If we are unable to accept your order for the service, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services being supplied or other unexpected reason that prevents us from providing you with the service.

  1. Our Services

In these terms, “services” refers to any services that we might supply to you in the course of this agreement. The services that we are agreeing to supply to you will be set out on in the Proposal we supply to you.

  1. Your Rights to make changes

You have a legal right to change your mind. If you wish to make a change to the service that you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

TERMS AND CONDITIONS

  1. Our Rights to make changes

Minor changes to services. We may change the services that are being supplied to you: a) to reflect changes in relevant laws and regulatory requirements; and b) to implement minor technical adjustments and improvements.

These changes will not materially affect the services that we are supplying.

More significant changes to the services and these terms. In addition, we may make changes to these terms, or the services being supplied, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services you have paid for in advance, but not received.

  1. Fees & Payment

We charge you when you order the service. However, we do offer alternative payment structures which will take payment at regular intervals, as set out in the Proposal. We will require each payment to be made on time, as per the published schedule to ensure effective continuity of course delivery. Failure to adhere to the payment schedule may result in course cancellations outlined in clause 11(a).

We charge interest on late payments. If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT. If the rate of VAT changes between your order date and the date we supply the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

  1. Providing the Services

We will begin the services on the date agreed with you during the order process unless we inform you otherwise. The estimated timeframe for delivering the services is as explained to you during the order process but this is not a timeframe to which we are bound.

We’re not responsible for delays outside our control. If our supply of your service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services that you have paid for but not received.

Reasons we may suspend the supply or services to you. We may have to suspend the supply of services to: (a) deal with technical problems or to make minor technical changes; (b) update the services to reflect changes in relevant laws and regulatory requirements; and (c) make changes to any services as requested by you or notified by us to you.

We may suspend supply of the services if you do not pay. We may suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments in accordance with these terms and conditions. If our services are suspended for more than 14 days, of us reminding you that payment is due, we may cancel the supply of our services as outlined in clause 11(a).

  1. Your rights to end the contract

You can always end the contract for the supply of the service before it has been completed. You may contact us to end your contract for a service at any time before we have completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below.

What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at paragraphs (a) to (c) below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are: a) we have told you about a substantial upcoming change to the services or these terms which you do not agree to; b) we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed; or c) you have a legal right to end the contract because of something we have done wrong.

What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out above, then the contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

  1. Our Rights to end the Contract

We may end the contract if you break it. We may end the contract for services at any time by writing to you if: a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide services; and c) you act in a way that intimidates our staff or take any action that could be, in our discretion, considered violent or abusive.

You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for the services that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  1. If there is a problem with our services

How to tell us about problems. If you have any questions or complaints about our services, please contact us. You can telephone our team at 01452 716860 or email/write to us at training@castleairacademy.co.uk or Castle Air Limited Head Office, Trebrown, Liskeard, Cornwall, PL14 3PX.

Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

For Services, the Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill.
  • if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
  1. Our responsibility for loss and damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services; and for defective products under the Consumer Protection Act 1987.

  1. How we may use your personal information

How we will use your personal information. We will use the personal information you provide to us: a) to supply the services to you; b) to process your payment for the services; and c) if you agreed to this during the order process, to inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

  1. Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for services not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree, at our discretion.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use, details of which are available on request.